Summary
Business process management (BPM) initiatives often start with a focus on operational process improvements. To thrive, these initiatives must evolve to play broader strategic roles across the enterprise — e.g., helping transform customer-facing business processes and supporting digital business drivers. Application development and delivery (AD&D) leaders who fail to evolve their BPM operating model and practices will miss out on new strategic opportunities and business objectives. This updated report describes the different organizational models for BPM programs as they mature to take on more strategic roles.
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