Can You Meet The I&O Transformation Challenge?

We're at the beginning of a new era in digital technologies, very much like what IT went through in the mid-1990s. New technologies abound: Some will dominate the future market, and some will not. At this stage, enterprises are struggling with this uncertainty, and CIO organizations are looking for the right direction. Providing benchmarks that are standards for excellence is futile in these market conditions. However, we believe that some best practices and processes pave the way for the infrastructure and operations (I&O) transformation, regardless of the prevailing technology. This report informs I&O professionals about which of these practices they can consider benchmarks for the I&O transformation. This document has been updated from its original version to ensure its relevancy to the current state of infrastructure and operations transformation.