Trends Report

Capture Value From The Growing Diversity In Outsourced Applications Testing Services

October 15th, 2008
With contributors:
Andrew Parker , Philipp Karcher

Summary

Testing is the fastest growing segment of the applications outsourcing industry for many suppliers, as enterprise customers continue to embrace distinct services for quality assurance (QA). The landscape for outsourcing testing consists of leading multinational suppliers, offshore firms based in India and elsewhere, as well as specialty firms that focus on testing specifically like AppLabs. Customers seeking outsourced testing services have a broad palette of offerings from which to choose, mainly from suppliers they already know. However, even with this familiar cast of characters, contracting for testing services raises challenges for sourcing and vendor management professionals in comparing disparate vendor strategies and avoiding sourcing challenges unique to testing services. Understanding the evolving nature of testing services against a background of rapid technological and business change and matching outsourcing strategy to overall QA strategy are additional risk factors.

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