A large global manufacturer was struggling to maintain and improve the security of its server operating systems (OSes). The IT operations team was spending all of its time chasing down the consequences of insufficient server hygiene — poorly configured and monitored systems. IT management instituted a process that detailed all the steps for building out a secure OS environment, including plans for future system monitoring and management. Thanks to this process, the IT operations team now handles twice as many projects with the same number of staffers.