Case Study: AMERICAN SYSTEMS Demonstrates The Value Of Business Service Management

The IT and business alignment discussion is not new: Many IT organizations have been trying to become aligned with their business units or overall business goals. Understanding what it means to be aligned and then actually implementing alignment is at the heart of an IT management strategy called business service management (BSM). This strategy (or approach or methodology) aligns IT elements such as applications and infrastructure components and processes in a way that supports the goals of the business. AMERICAN SYSTEMS wanted to improve the delivery and quality of its services to the business. The company introduced ITIL and COBIT standards and deployed integrated data center management software to gain situational awareness, preempt and respond to issues more efficiently, and better protect information assets.