Case Study

Case Study: China Pacific Insurance Transforms Claims Management With Computer Vision

CPIC Partnered With Baidu To Transform A Core Business Process With AI

January 15th, 2020
Guannan Lu, Analyst
Guannan Lu Analyst
With contributors:
Frederic Giron , Charlie Dai , Ellen Carney , Han Bao , Bill Nagel

Summary

Business and technology leaders understand that powerful AI technologies like computer vision can dramatically improve both customer experiences (CX) and operational performance. China Pacific Insurance (CPIC) has started on a journey to transform core business processes like claims processing with computer vision. Application development and delivery (AD&D) pros should read this report to gain insights into the data-related challenges that CPIC faced on its journey and how the firm resolved them to move from pilot to production.

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