Case Study

Case Study: Globe’s Low-Code Citizen Developer Program

How Globe Applied And Evolved The Democracy Model For Citizen Development To Tackle The Long Tail Of Application Needs

May 17th, 2022
John Bratincevic, Principal Analyst
John Bratincevic Principal Analyst
With contributors:
Chris Gardner , Zachary Stone , Kara Hartig

Summary

Citizen developer strategies using low-code platforms are a key technology trend. Forrester recognizes three distinct models for enabling citizen development: privateer, democracy, and federation. The democracy model allows anyone in the firm to develop low-code applications — with few formal development processes — but manages risk by restricting citizen developers to a specific range of application use cases and scope. This case study shows how Globe Telecom in APAC applied the democracy model of citizen development and long-term product-style thinking about user adoption to successfully tackle the long tail of small unaddressed app and automation needs in a large company.

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