Case Study

Case Study: HDFC Life Insures Its Future With Technology-Led Innovation

The Insurance Company’s Digital Transformation Paid Rich Dividends

December 9th, 2019
With contributors:
Ashutosh Sharma , Oliwia Berdak , Sukriti Dangi , Bill Nagel


Indian insurer HDFC Life transformed itself from a traditional insurance firm into a digitally powered leader in the insurance space. Over a five-year period, HDFC Life won more customers by selling in new digital channels, integrating with new partners, and introducing digital platforms that use emerging technologies like cloud. Ultimately, the insurer also significantly improved its key business metrics. This report outlines how digital leaders can learn from HDFC Life’s experience to digitally transform their traditional operating model and become a digitally powered insurance platform.

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