Case Study: India's BLP Sources Long-Term Business Innovation

With a number of large outsourcing contracts in Asia Pacific coming up for renewal in 2014 and 2015, organizations are asking how they can move away from traditional, rigid engagements focused on maintaining IT systems and instead find ways to source continuous business innovation and value. Bharat Light and Power (BLP), one of the largest clean energy generation companies in India, recently signed a 10-year engagement with IBM to build a new business capability that aims at nothing short of transforming the utility sector in India. This case study describes the utility's approach to sourcing such a technology-dependent business capability and the key principles that will drive the right behavior from its IT services partner over the length of the contract.