AirFrance-KLM strives to achieve profitable growth that contributes to both its own corporate aims and economic and social development. Today's airline industry needs to keep its balance in the face of fluctuating fuel costs and the desire to improve efficiency. Since the merger of AirFrance and KLM in 2004, the company has worked to deliver innovation to its customers. One differentiator is how AirFrance-KLM's IT organization delivers applications and services to the business: Developers and operations folks work together to deliver applications faster and with better application quality to the business owner. The operations team drove a program to optimize the complete delivery value chain, leading to a savings of $1 million yearly.