Summary
CIOs know that they must adapt their role to one of a trusted, strategic business partner, but most struggle to move from the what to the how. In 2012, Singtel, a leading communications group in Asia and a major player globally, embarked on a companywide transformation journey that required the support of a strong tech management team — so the IT organization also had to transform itself. This case study outlines how Singtel Group's CIO has driven tech management renewal for her organization and provides lessons that other CIOs can apply to their own digital business journeys.
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