Summary
Forrester believes that the next stage of mobile banking will center on payments and commerce. Developments in 2012 are moving in that direction with bank rollouts of advanced money movement services, including person-to-person payments. Beyond these services, eBusiness professionals are investigating mobile wallets. As an example, State Farm Bank is piloting a mobile wallet solution from FIS and Paydiant. This report outlines details of the pilot and solution and will help readers better understand how mobile wallets might work from a front-end customer, bank, and merchant perspective.
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