Smartphones, tablets, and the rise of bring-your-own-device (BYOD) programs have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to management, security, and app stores. This report introduces seven steps that security and risk (S&R) and infrastructure and operations (I&O) professionals must take to support smartphones and tablets: 1) workforce segmentation; 2) tiered device management and security; 3) app prioritization; 4) multiplatform development; 5) new funding for infrastructure; 6) new reimbursement policies; and 7) a focus on the emerging enterprise app store. This report outlines Forrester's solution for S&R and I&O executives who need to identify and influence the right stakeholders for mobile security and operations initiatives. This report helps S&R and I&O leaders designate a mobility czar and charter a mobility council to deal with the priorities, policies, governance, and funding of employee and customer apps.