Summary
The major SAP services customer base in China is evolving from large enterprises to small and medium-size businesses (SMBs) — an evolution that parallels SAP China's business transformation. Providing SAP services, especially for consulting, is a market traditionally dominated by multinational corporations (MNCs); however, more local service providers are expected to emerge as key providers, particularly by serving SMB customers. Concurrently, multinational providers are struggling with a shortage of senior talent, challenges in retaining entry-level and midlevel staff, and the emergence of local competitors. This report will address these dynamics and outline Forrester's vision of the market opportunities for SAP services in China.
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