Choose Video-As-A-Service For Customer Collaboration, Mobile Connectivity, And Agility

Although skepticism still abounds over the scalability and total cost of ownership (TCO) of video-as-a-service (VaaS) offerings, more than a third of videoconferencing managers would prefer a cloud or hosted model in their next provisioning cycle. Forrester believes this trend will accelerate with the rapid pace of development in video technology as buyers prioritize solutions that take advantage of the latest features, that can support the explosion of mobile and PC-based video endpoints, and that simplify collaboration with customers and partners. Based on interviews with customers that are considering or have started to use VaaS, this report identifies the key trends driving VaaS adoption and critical attributes that differentiate the available services.