Summary
Organizations either heavily vested in or currently selecting Indian services providers face an interesting dilemma: Your provider may not need you anymore — or, it may soon no longer exist. A period of rapid polarization of the Indian service provider market has caused a shift in strategy and direction in smaller and unspecialized tier two and tier three providers, thereby putting continuity of service quality for their clients at risk. Forrester has designed a set of criteria along with a system for effectively assessing your vendor's survival readiness.
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