Summary
Many CIOs want their IT organizations to be partners with their business customers. But this IT archetype requires that IT add a focus on business value to IT's capabilities as a solid utility and a trusted supplier. While consistency and transparency can help CIOs achieve this goal, not all industry sectors favor IT as a partner player. But emerging business technology (BT) will change this, requiring that IT enable business organizations to succeed in their increasingly independent use of technology.
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