Best Practice Report

CIOs: So You Want To Be A Transformation Agent

Preparing For The Future — The Role Of The 21st Century CIO

February 19th, 2008
With contributor:
Laurie Orlov

Summary

CIOs are looking at a fork in the road — and some see how they can effect change in their enterprises, becoming agents of business transformation. These 21st century CIOs realize that firms that remain the same really lose ground in a competitive economy in which technology capability is a given. Because the firms depend on technology and due to the inherent third-party objectivity in the CIO role, CIOs are often the right people to take a leadership role, making sure that they internalize the five prerequisites for success. Forrester interviewed numerous CIOs in research to learn about both the current and future roles they play in their firms.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.