Trends Report

Cloud Service Provider Categories Are Shifting: Here's Your Guide

Forrester's External Computing Service Model Definitions And Assessment

December 1st, 2015
John Rymer, null
John Rymer
Dave Bartoletti, null
Dave Bartoletti
Richard Fichera, null
Richard Fichera
With contributors:
Glenn O'Donnell , Christopher Mines , Claudia Tajima , Ian McPherson


If you're confused about the proliferation of externally hosted computing services labeled cloud, read this report. We introduce a new set of definitions to describe cloud-based services — managed clouds and managed hosting — and how they relate to infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS) services. The research will help application development and delivery (AD&D) pros navigate the many creative uses of cloud to describe vendor-provided services and understand the potential benefits and risks of each.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.