Summary
Service integration and management (SIAM) emerged from its roots in the ITIL community as an adjunct to large-scale infrastructure outsourcing. While SIAM is an adequate — if cumbersome — approach to integration for ITIL-based "towers," it fails to support emerging cloud solutions. To fulfil their ambitions as service integrators and brokers, infrastructure and operations (I&O) technology managers must look beyond SIAM while accepting that the prospect of a converged tool set that encompasses both SIAM and cloud is still some way off.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).