Trends Report

Comprehensive Services Integration Needs More Than Just Conventional SIAM

Cloud-Based Service Delivery Demands A Broader Approach

June 6th, 2017
RS
Robert Stroud
With contributors:
Eveline Oehrlich , Aaron Kinch , Diane Lynch

Summary

Service integration and management (SIAM) emerged from its roots in the ITIL community as an adjunct to large-scale infrastructure outsourcing. While SIAM is an adequate — if cumbersome — approach to integration for ITIL-based "towers," it fails to support emerging cloud solutions. To fulfil their ambitions as service integrators and brokers, infrastructure and operations (I&O) technology managers must look beyond SIAM while accepting that the prospect of a converged tool set that encompasses both SIAM and cloud is still some way off.

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