Summary
Companies that offer customers a postsale digital experience (DX) see measurable results related to self-service efficiencies, a more strategic use of customer success (CS) resources, and greater likelihood of engaged customers to renew and grow. How does a B2B company evolve its approach from accessing knowledge articles and entering support tickets to a robust experience that helps customers attain value across all dimensions? In this report, we share how Conga’s digital success team led the revenue lifecycle management platform’s success hub evolution to a unified digital CX, resulting in a Forrester Program Of The Year Award for customer engagement in 2025.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).