Summary
In this course, you’ll learn how to demystify financial indicators to reveal connections between CX performance and business outcomes. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 40 minutes each), a final project, and an exam. When you finish the course, you’ll have completed a hybrid metrics matrix to begin hardwiring CX to financial performance.
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