Trends Report

COVID-19 Will Test Robo-Advisors And Other Fintechs While Accelerating The Digital Transformation Of Wealth Management

March 17th, 2020

Summary

Extreme market volatility will validate robo-advisor platforms’ viability based on performance and the ability to dispense financial advice. Social distancing will accelerate digital sales and servicing in wealth management. Robinhood customers will look to other trading platforms that offer better service and reliability in times of volatility. In a bear market, the familiarity and reputation of an investment platform will become a larger factor when selecting an investment account.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.