Trends Report

Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

May 24th, 2017
EK
Elinor Klavens
RS
Robert Stroud
With contributors:
Eveline Oehrlich , Aaron Kinch , Diane Lynch

Summary

Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understand the value chain, from infrastructure to customer. I&O pros are inundated with information and complex problems that they often tackle in distributed environments, leading to remediation time delays, loss of context, and frustration. Putting a chat platform, known as ChatOps, at the center of work improves customer experience by accelerating speed and removing barriers to collaboration.

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