Best Practice Report

Crafting A Strategic Plan For Digital Automation

February 15th, 2017
With contributors:
Christopher Mines , Allison Vizgaitis , Andrew Reese

Summary

The business process management (BPM) landscape is shifting under our feet. The days of massive, long-term projects are fading as quick wins and customer obsession move to the forefront. Firms are shifting their BPM goals from cost reduction to digital transformation. Vendors have responded with solution-focused offerings and low-code development environments. For application development and delivery (AD&D) pros focused on BPM, the time is now to align your approach with your organization's broader customer strategy. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to include our latest research on strategic planning for BPM.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.