Companies across every industry — from automotive manufacturers to banks to healthcare providers — are using software-as-a-service (SaaS) to better connect with customers, partners, and suppliers. Application development and delivery (AD&D) professionals within these companies now must transition to think like the executives at ISVs — evolving to focus on external customers and at the same time evolving to operate real-time, connected SaaS solutions rather than siloed on-premises ones. These applications executives face questions about what technology to use, how to deploy and support it, and how to invest in it. This report focuses on tools, technologies, and services that can jump-start your SaaS solution and help sustain it longer term.