CRM Goes Vertical In The Age Of The Customer

Landscape: The CRM Playbook
February 25th, 2021
With Contributors:
Hailey Colin
and Madison Bakalar


This report showcases vertical CRM solutions across six industries and offers a decision framework for choosing the right type.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.