Crystallizing The Benefits Of Multisourcing

Many sourcing clients tell Forrester they see the benefits of systematic multisourcing but have trouble proving them to their stakeholders. Forrester believes that multisourcing's benefits accrue from using a service delivery model grounded in the process and control of the service interface that connects IT demand to IT supply — ensuring cost savings, quality improvements, and innovation flow to line-of-business stakeholders. Moreover, governance mechanisms provide structure and deal controls to drive inter-provider behavior to satisfy the most skeptical of stakeholders. Start quantifying multisourcing's benefits by working with your stakeholders, establishing a baseline and creating a set of guiding principles that will underpin a move to systematic multisourcing. Smart sourcing executives will be careful to educate constituents on which outsourcing satisfaction problems multisourcing can — and cannot —solve.