Trends Report

Customer Experience Priorities And Budgets, 2015

October 22nd, 2015
AH
Andrew Hogan
With contributors:
John Dalton , Kelly Price , Kara Hartig

Summary

This report details how firms intend to spend money on improving customer experience (CX) efforts, the tools and technologies that they believe will boost their game, and the range of money that they intend to allocate in pursuit of their goals. CX professionals can use the analysis to rally all parts of their organizations and improve CX.

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