Decision Tool

Customer Success Maturity Tool

January 1st, 2018


The Customer Success Maturity Model tool assesses the current state of your customer success function to highlight areas of strength and weakness and provide comparisons for the overall improvement of the function. Use this tool to identify areas for improvement in your customer success function.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.