Best Practice Report

CX NYC 2019 Day Two Highlights: Humanizing Radical CX Innovation

Top Takeaways About Employee Experience, Moments That Matter, And Differentiating With Privacy

August 15th, 2019
With contributors:
Sam Karpinski , Samuel Stern , Kelly Price , Fatemeh Khatibloo , Shayna Neuburg

Summary

Customer expectations continue to rise faster than companies are making customer experience (CX) improvements. At the 2019 CX NYC Forum, analysts and practitioners shared new ways for CX pros to innovate and improve CX at a rate that can outpace customers’ increasing expectations. This report captures highlights from the second day of the Forum held in June 2019.

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