Best Practice Report

Data Center Automation Defined

Steps Toward IT Service Automation — Doing More With Less

February 26th, 2008
With contributors:
Simon Yates , Rachel Batiancila

Summary

Operating a data center not only requires the daily assistance of people who have deployed a variety of tools, but it also calls for a variety of processes and best practices to ensure smooth data center operations. While IT budgets are largely flat, end users and lines of business reliant on computing resources and services to get jobs done are making more demands. To best meet these rising demands, IT should act like a service provider with the continuous goal of providing better and faster services to its clients while reducing costs and improving efficiency. In an ideal world, the resources would actually manage themselves, but in reality, IT departments must spend significant time provisioning and deploying resources to meet the demands of their businesses. Just as other areas of organizations must, IT departments need to work on labor-reducing automation to keep up with the increasing needs of their firms.

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