Summary
The impact of automation on companies’ efforts to win, serve, and retain customers is unquestionable. However, it can be difficult for infrastructure and operations (I&O) professionals to determine how different types of infrastructure automation relate to one another, where they might be able to reuse certain technologies, and how best to rationalize their portfolios. Using nine key dimensions, Forrester compares 10 types of infrastructure automation in this report. Use this information to rationalize your portfolio and evolve your operating model.
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