Best Practice Report

Defining The EA Service Catalog

Processes: The EA Practice Playbook

 and  three contributors
Dec 26, 2018

Summary

Enterprise architecture (EA) stakeholders determine the value of EA. If stakeholders do not find EA services effective and easy to use or understand — or if they do not enjoy consuming them — they will perceive EA services as having no value. This leads to two challenges for EA leaders: how to identify drivers of value considering stakeholders' most pressing priorities and how to scale and improve the value that EA provides. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.

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