Best Practice Report

Defining The EA Service Catalog

Processes: The EA Practice Playbook

December 26th, 2018
With contributors:
Gene Leganza , Audrey Hecht , Peter Harrison


Enterprise architecture (EA) stakeholders determine the value of EA. If stakeholders do not find EA services effective and easy to use or understand — or if they do not enjoy consuming them — they will perceive EA services as having no value. This leads to two challenges for EA leaders: how to identify drivers of value considering stakeholders' most pressing priorities and how to scale and improve the value that EA provides. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.

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