Summary
CIOs need to raise the game of vendor management. To date, they've been too focused on procurement, cost savings, and managing existing relationships. To support the need for greater innovation, speed, and customer responsiveness, vendor management needs to separate from procurement, own key processes and the sourcing strategy, guide others who engage with vendors, and consult with business users who are making technology decisions. This report describes how vendor management needs to change to support the business technology (BT) agenda.
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