Thirty-two percent of designers report that they are operating as embedded teammates with their CX peers, as Forrester predicted. And 30% are working in executionary roles while CX makes strategic decisions. The success of any model where handoffs are the norm can increase inefficiencies, decrease designer fulfillment, and create missed opportunities for CX teams that don’t engage designers in strategic work or hire their own designers without acknowledging those that already exist. Leaders should be vigilant when org charts and RACIs impede collaboration and resist these often unhelpful constructs so that the right skills are used when needed, regardless of who possesses them.