Best Practice Report

Design For Work: Boost Productivity And Satisfaction By Transforming Enterprise UX

August 2nd, 2021
AH
Andrew Hogan
With contributors:
David Truog , Amelia Nickels , Shayna Neuburg

Summary

From CEOs to entry-level employees, people rely on digital tools at work — tools that are mostly inadequate or even awful in terms of user experience (UX). Some business users feel frustrated; others are so accustomed to bad UX that they rarely notice. But whether or not users realize it, enterprise UX problems cause their firms to waste time, undermine vital transformations, underserve customers, and risk dangerous mistakes. This report identifies the root causes of enterprise tools that provide poor UX to people at work and explains how design and UX leaders can drive change to overcome it.

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