Best Practice Report

Design Who Your Chatbot Is

The Personality Report In The Conversational Experience Design Series

November 9th, 2021
With contributors:
Ian Jacobs , Kelsey Callahan , Wesley Patterson , Shayna Neuburg

Summary

To create a successful chatbot, you need to make smart decisions about its overall behavior, identity, and tone — the factors that convey its personality. This report for design leaders and everyone else involved in automating conversational experiences is part of our series on conversational experience design and explains the essentials of why and how to design your chatbot’s personality.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.