Best Practice Report

Design Your Cloud Operating Model

Presenting Forrester’s Cloud Operating Model Framework

April 17th, 2024
With contributors:
Lauren Nelson , Arthur Ross , Marissa Fritz


Cloud has driven IT transformation fast and far — so much so that older IT operating models are now strained or simply obsolete in speed and scale. Operating models and operations are essential in setting the right direction for a high-performing cloud practice. We applied Forrester’s Operating Model Framework to cloud to create Forrester’s Cloud Operating Model Framework, which acts as a blueprint for any organization. This report helps you define the right cloud operating model for your organization.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.