Summary
Many security and risk (S&R) professionals continue to struggle to sustain identity and access management (IAM) and maintain a high standard in confidentiality, integrity, and empathy of IAM operations as a top technology priority. Balanced IAM scorecards improve the company’s security posture, help maintain compliance, and highlight operational inefficiencies and are a key component of Forrester’s IAM Lifecycle Model. In this report, we use the Balanced Scorecard approach to detail the most relevant IAM metrics for security, compliance, administration efficiency, and business agility.
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