Summary
As the enterprise creates its battle plan in today's market, infrastructure and operations (I&O) needs to transform itself accordingly by first creating a strategic plan. A strategic plan determines where the organization will go over the next few years and provides the means to verify whether it will get there. This report shows you how an I&O transformation strategic plan can help you transform your organization for the age of the customer and outlines steps for creating and updating this plan. This document is an update to the original report, citing more up-to-date and relevant related research documents.
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