Develop Your Service Delivery Monitoring Strategy

Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT organization moves away from providing technology components and toward brokering technology services, monitoring the performance of entire business services will be more critical than ever. But not everyone will travel the road from IT to BT at the same speed. Consequently, the need for monitoring will differ greatly, depending on how far your organization is along this path. The overall picture of IT management software is thus far from homogeneous. In this report, we will look at the major trends in monitoring solutions and answer several key questions that I&O leaders are asking: What should we monitor? What monitoring techniques can we apply? How should we select a solution that satisfies our immediate needs without compromising future ones?