Trends Report

DevOps: The CIO's Guide To Velocity

March 2nd, 2017
RS
Robert Stroud
EK
Elinor Klavens
With contributors:
Matthew Guarini , Glenn O'Donnell , Aaron Kinch , Diane Lynch

Summary

Chief information officers know they need to provide superior and differentiated customer experience (CX), and transitioning their software delivery model to fast, frequent releases is a key success factor. While CIOs may know the destination, many struggle to define the road map; Forrester's customer-obsessed operating model (COOM) guides organizations toward digital excellence. This report applies Forrester's COOM to development and operations (DevOps) and addresses the major stumbling block for CIOs: accepting that they must sacrifice perfection for speed.

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