Best Practice Report

Digital Transformation: Master Startup Methods

Digital Transformation Best Practices: What Incumbents Can Learn From Digital-Native Firms

June 13th, 2018
With contributors:
Martin Gill , Jeffrey Hammond , Mike Chirokas , Laura Naparstek , Erin Sellers , Peter Harrison


Digital business leaders face a dilemma: What made their firms successful in the past is now holding them back. Incumbents boast an existing customer base and brand pedigree but are saddled with the crushing inertia of scale. Startups bring agility, pace, and a devil-may-care attitude — and threaten to overturn markets. Forrester interviewed a range of digital disruptors, all founded since 2009, to understand how they operate and what incumbent firms can learn.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.