Best Practice Report

Digital Transformation: Mobile Is The Catalyst

Digital Transformation Best Practices: Scale Your Digital Delivery Engine To Drive Change

June 13th, 2018
Jeffrey Hammond, null
Jeffrey Hammond
With contributors:
Martin Gill , Mike Chirokas , Erin Sellers , Peter Harrison


Firms in the midst of digital transformation risk stalling. To overcome organizational inertia, successful firms must scale and operationalize best practices they've so far developed in pockets like mobile app development. Digital business leaders must drive the shift from ad hoc work to adopting and optimizing repeatable practices like design thinking, Agile, and more. Forrester interviewed 36 digital leaders to understand how to operationalize early transformation efforts. Here is what we learned.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.