Best Practice Report

Driving Business Change, Part 3 — Foundational IT Capabilities

Execution, Capacity, Metrics, Flexibility, And Enterprise Apps

March 20th, 2009
Marc Cecere, null
Marc Cecere
With contributors:
Alex Cullen , Tim DeGennaro

Summary

To be credible within the organization, IT must execute projects and provide basic services with competence and predictability. Without this, the business will not trust IT to be a partner in business change. This report — the third in a series of four — describes how CIOs can use solid execution, sufficient capacity, metrics, flexible technology, and enterprise apps to drive business change.

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