Best Practice Report

Driving Business Change, Part 3 — Foundational IT Capabilities

Execution, Capacity, Metrics, Flexibility, And Enterprise Apps

March 20th, 2009
With contributors:
Alex Cullen , Tim DeGennaro

Summary

To be credible within the organization, IT must execute projects and provide basic services with competence and predictability. Without this, the business will not trust IT to be a partner in business change. This report — the third in a series of four — describes how CIOs can use solid execution, sufficient capacity, metrics, flexible technology, and enterprise apps to drive business change.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.