Best Practice Report

Driving Business Change, Part 3 — Foundational IT Capabilities

Execution, Capacity, Metrics, Flexibility, And Enterprise Apps

March 20th, 2009
Marc Cecere, null
Marc Cecere
With contributors:
Alex Cullen , Tim DeGennaro


To be credible within the organization, IT must execute projects and provide basic services with competence and predictability. Without this, the business will not trust IT to be a partner in business change. This report — the third in a series of four — describes how CIOs can use solid execution, sufficient capacity, metrics, flexible technology, and enterprise apps to drive business change.

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