Summary
Senior business executives recognize the value of technology in supporting business operations and expect CIOs to help drive process improvement efforts — all while tuning and elevating IT's relationship with the business. CIOs from various industries identified nine common best practices — spanning from adopting the right methodologies to tapping change managers — that drive success. Forrester also believes that CIOs must shift their role and process focus to incorporate technology demand management and business process management by either taking on processes that do not have a natural business owner or by developing methodologies and frameworks for new processes.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).