EA Capabilities Must Change To Accelerate The BT Agenda

As business focus expands beyond cost to growth and beyond internal efficiencies to customer engagement, technology management leaders are expanding their agenda. To their traditional focus on supporting and transforming internal operations — IT — they are adding the business technology (BT) agenda — helping their companies acquire, serve, and retain customers. As part of this shift, enterprise architecture (EA) programs must change how they work to enable the firm's BT agenda, and the capabilities underlying the EA program must change to make this happen. This report provides a capability map for EA programs and describes the impact of the BT agenda on how EA performs these capabilities.