Summary
Technology is diffusing throughout your business, and traditional means of IT oversight have become less effective in this age of empowered HEROes. Enterprise architects (EAs) should use new means of collaboration to detect these potential HEROes sooner and extend EA influence toward them. But jumping on the latest collaboration technologies will not guarantee success. Forrester's POST (people, objectives, strategy, and technology) method can help EAs establish a people-centric collaboration strategy and avoid misstarts.
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