Best Practice Report

Ecosystem Architecture’s Disruptive Ability

Comparing Business Models By What Customers Value

February 17th, 2023
With contributors:
Matthew Guarini , Anna Garik , Ian McPherson


Ecosystem architecture is an advanced business architecture technique that enterprise architect professionals can use to capture, analyze, and understand the forces of change on a business ecosystem. This report illustrates the use of ecosystem architecture to assess what customers view as important and how it creates opportunities to disrupt a market to gain a competitive advantage over traditional players in an industry.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.